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Ky.gov An Official Website of the Commonwealth of Kentucky

Energy and Environment Cabinet

Fall Skyline photographed by Roberta Burnes

Division for Air Quality
Air Pollution Complaints

To file an air pollution complaint, call Diana Davidson at 502-782-6592, e-mail burnlaw@ky.gov or contact your DEP regional office. For 24-hour environmental emergency response, call 800-928-2380.
 
The Kentucky Division for Air Quality receives around 1,600 air pollution complaints each year. Open burning, various odors and dust complaints are the most common.
 
What information does the division need to act on my complaint?
  • Address or location of the alleged source including street or intersection, city, and county
  • A description of the problem
  • The time when you first observed the problem
  • The frequency and duration of the problem
  • Any other information you may have that might help the inspector in his/her investigation

What happens when the division receives a complaint?
  • Your complaint is logged into the complaints database and assigned to a field inspector.
  • The inspector visits the area of the suspected source to investigate the complaint.
  • If the inspector determines that air quality regulations have been violated, the inspector documents the violation.
  • If a violation occurred, the inspector works with the responsible party to correct the problem.
  • Many problems not rising to the level of a violation are nevertheless corrected through cooperative efforts between the inspector and responsible party.

Can I make an anonymous complaint?
Yes. If you do not want to provide a name, phone number or address, you can request to remain anonymous. Only pertinent information about the complaint will be recorded. If you wish to obtain information about the status of a complaint investigation, division staff will provide you with an incident number. You may then contact the division, provide the incident number, and learn about the status or outcome of the complaint investigation.

If you do not wish to remain anonymous, your contact information will be recorded in the database. This information allows the division to contact you quickly for additional information about the complaint, as needed, or for notification of the outcome of the complaint investigation.
 
What if my complaint is in the evening or on a weekend?
Call 502-782-6592 and leave a voicemail message with as much information as possible about the complaint. If you wish for someone to get back to you, leave your name and phone number. On the next working day, the complaint will be logged and assigned to an inspector for investigation. Inspectors do not have to witness the pollution in order to begin an investigation. For some types of complaints, inspectors may visit the site after hours to pinpoint the source of the pollution.
 
Air pollution complaints should be made as soon as possible after observing smoke, fugitive emissions, or strong odors. If you observe the pollution on multiple days, please let us know. This helps us monitor the severity of the problem.

Hotline

Environmental Emergency, 24 Hours
800-928-2380